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         <title>ICC/Decision Services&amp;#039; President and CEO Receives Trade Association&amp;#039;s Highest Honor</title>
         <link>http://www.prweb.com/releases/customer-experience/mystery-shopping/prweb1403904.htm</link><description>   <![CDATA[ <P>The Mystery Shopping Providers Association (MSPA) recognizes David Rich, President and CEO of ICC/Decision Services, with its prestigious annual Hall of Fame Award. (PRWeb Oct 1, 2008)</P>
                                <P>Read the full story at <a href="http://www.prweb.com/releases/customer-experience/mystery-shopping/prweb1403904.htm">http://www.prweb.com/releases/customer-experience/mystery-shopping/prweb1403904.htm</a></P>]]>
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<pubDate>Wed, 01 Oct 2008 07:00:00 GMT</pubDate><guid isPermaLink="true">http://www.prweb.com/releases/customer-experience/mystery-shopping/prweb1403904.htm</guid> </item>
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         <title>New Program Reveals First-Time Insight Into All Aspects of Customer Experience</title>
         <link>http://www.prweb.com/releases/customer-experience/mystery-shopping/prweb1262984.htm</link><description>   <![CDATA[ <P>Customer Experience Management firm proves &quot;Good things come in packages&quot;. (PRWeb Sep 2, 2008)</P>
                                <P>Read the full story at <a href="http://www.prweb.com/releases/customer-experience/mystery-shopping/prweb1262984.htm">http://www.prweb.com/releases/customer-experience/mystery-shopping/prweb1262984.htm</a></P>]]>
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<pubDate>Tue, 02 Sep 2008 07:00:00 GMT</pubDate><guid isPermaLink="true">http://www.prweb.com/releases/customer-experience/mystery-shopping/prweb1262984.htm</guid> </item>
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         <title>Customer Satisfaction Specialist Terry Vavra Leads Free Webinar: Exceeding Customer&amp;#039;s Expectations for Bottom Line Success...The Customer Delight Principle</title>
         <link>http://www.prweb.com/releases/customer-experience/delight-principle/prweb946144.htm</link><description>   <![CDATA[ <P>Learn how to improve sales through customer feedback even in the toughest of times. (PRWeb May 15, 2008)</P>
                                <P>Read the full story at <a href="http://www.prweb.com/releases/customer-experience/delight-principle/prweb946144.htm">http://www.prweb.com/releases/customer-experience/delight-principle/prweb946144.htm</a></P>]]>
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<pubDate>Thu, 15 May 2008 07:00:00 GMT</pubDate><guid isPermaLink="true">http://www.prweb.com/releases/customer-experience/delight-principle/prweb946144.htm</guid> </item>
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         <title>Industry Leader David Rich Leads Free Webinar: &amp;#039;Got Integrity? Ways to Assure Your Mystery Shopping Program Has Credibility&amp;#039;</title>
         <link>http://www.prweb.com/releases/ICC_Decision_Services/Mystery_Shopping/prweb560916.htm</link><description>   <![CDATA[ <P>Retail professionals across the country will join David Rich Wednesday, October 17 in a Webinar to discuss ways to assure their mystery shopping programs are credible and dependable. (PRWeb Oct 15, 2007)</P>
                                <P>Read the full story at <a href="http://www.prweb.com/releases/ICC_Decision_Services/Mystery_Shopping/prweb560916.htm">http://www.prweb.com/releases/ICC_Decision_Services/Mystery_Shopping/prweb560916.htm</a></P>]]>
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<pubDate>Mon, 15 Oct 2007 07:00:00 GMT</pubDate><guid isPermaLink="true">http://www.prweb.com/releases/ICC_Decision_Services/Mystery_Shopping/prweb560916.htm</guid> </item>
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         <title>New Tool for Retailers Outlines Simple Steps to Make Big Changes</title>
         <link>http://www.prweb.com/releases/2007/05/prweb524463.htm</link><description>   <![CDATA[ <P>David Rich, President and CEO of ICC/Decision Services today announced the launch of a new Customer Conversion Initiative to help retailers increase average daily transaction rates. (PRWeb May 7, 2007)</P>
                                <P>Read the full story at <a href="http://www.prweb.com/releases/2007/05/prweb524463.htm">http://www.prweb.com/releases/2007/05/prweb524463.htm</a></P>]]>
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<pubDate>Mon, 07 May 2007 07:00:00 GMT</pubDate><guid isPermaLink="true">http://www.prweb.com/releases/2007/05/prweb524463.htm</guid> </item>
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         <title>New Blog Shows Retailers How Mystery Shopping Drives Revenue </title>
         <link>http://www.prweb.com/releases/2007/04/prweb519038.htm</link><description>   <![CDATA[ <P>Industry leader creates first-of-its-kind site to provide information for retailers. (PRWeb Apr 16, 2007)</P>
                                <P>Read the full story at <a href="http://www.prweb.com/releases/2007/04/prweb519038.htm">http://www.prweb.com/releases/2007/04/prweb519038.htm</a></P>]]>
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<pubDate>Mon, 16 Apr 2007 07:00:00 GMT</pubDate><guid isPermaLink="true">http://www.prweb.com/releases/2007/04/prweb519038.htm</guid> </item>
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