Element Powered by CSG - PRWeb Press Release Group http://www.rsspad.com/rss2/27841.xml Element Powered by CSG - Powered by PRWeb and RSSPad en xml@emediawire.com xml@emediawire.com 30 Element Customer Care Joins LiveOps Call Center Exchange Program http://www.prweb.com/releases/Element/Liveops/prweb1520124.htm Element Customer Care today announced it is the first partner in the LiveOps' Call Center Exchange Program. With the LiveOps partnership, Element is able to offer an enterprise-grade call center platform with affordable U.S. customer support services for cable and telecommunications clients. Element provides billing services, tech support and call center services for cable, broadband, hospitality and telecommunications operators utilizing CSG Systems. Now, Element can offer clients the LiveOps' industry-leading technology platform, which is ideal for both Element's brick-and-mortar facilities as well as their virtual call center staffed by home agents. (PRWeb Oct 24, 2008)

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]]> Fri, 24 Oct 2008 07:00:00 GMThttp://www.prweb.com/releases/Element/Liveops/prweb1520124.htm Maximus Becomes Latest Element Customer Care Client for High Speed Data and Video on Demand Support http://www.prweb.com/releases/2008/09/prweb1309664.htm Element Customer Care announces a multi-year contract with Maximus Multimedia International, LLC (Maximus). Element will provide high speed data and video on demand support to Maximus' 165,000 hotel rooms in more than 2,000 hotels. Element's hotel Internet tech support provides around-the-clock call center services with nearly 300 trained technical service engineers currently supporting more than 450,000 hotel rooms. (PRWeb Sep 10, 2008)

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]]> Wed, 10 Sep 2008 07:00:00 GMThttp://www.prweb.com/releases/2008/09/prweb1309664.htm Roomlinx Signs With Element Customer Care For Superior HSIA and Media and Entertainment Support http://www.prweb.com/releases/2008/07/prweb1090844.htm Element Customer Care announced they have launched a high speed internet access and media and entertainment support initiative for Denver-based Roomlinx, the hospitality industry's in-room expert providing Internet-based Business, Media and Entertainment solutions. Element is a hospitality industry leader in providing technical support for a variety of hotel clients.Element Customer Care provides call center, tech support and CSG Systems billing solutions for cable, broadband and telecommunications operators incorporating industry best practices and processes to create excellence in customer service and maximize your revenue. (PRWeb Jul 10, 2008)

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]]> Thu, 10 Jul 2008 07:00:00 GMThttp://www.prweb.com/releases/2008/07/prweb1090844.htm Element Customer Care Expands Call Center Operations to Better Serve New Clients http://www.prweb.com/releases/2008/06/prweb1057414.htm Element Customer Care has significantly expanded their tech support call center staff and call center facilities in the second quarter of 2008. With the addition of new clients, Element added 75 technical service engineers and expanded their call center capabilities with an additional 10,000 square feet of space. (PRWeb Jun 27, 2008)

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]]> Fri, 27 Jun 2008 07:00:00 GMThttp://www.prweb.com/releases/2008/06/prweb1057414.htm Element Customer Care Joins in Celebration of CSG Systems' Billing & OSS World Excellence Award http://www.prweb.com/releases/csgsystems/award/prweb944694.htm Billing & OSS World presented CSG Systems with the Billing & OSS World 2008 Excellence Award for its ACSR with Order Workflow solution in the Best Customer Care Solution category. This honor is also celebrated by Element Customer Care. Element provides billing services, tech support and a customer service call center for cable, broadband and telecommunications operators, of 40,000 subscribers or less, using CSG Systems software solutions including ACSR. (PRWeb May 15, 2008)

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]]> Thu, 15 May 2008 07:00:00 GMThttp://www.prweb.com/releases/csgsystems/award/prweb944694.htm Element Customer Care and SubscriberWise® Form Partnership to Offer Comprehensive Risk Management Solutions http://www.prweb.com/releases/2008/05/prweb940294.htm Element Customer Care today announced a partnership with SubscriberWise®, Ltd. Together, they will offer cable and satellite operators a powerful risk management solution combined with Element's billing services, tech support and a customer service call center. Element and SubscriberWise® present an understanding of risk exposure for cable and satellite industries with the goal of achieving heightened profitability for operators. (PRWeb May 14, 2008)

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]]> Wed, 14 May 2008 07:00:00 GMThttp://www.prweb.com/releases/2008/05/prweb940294.htm Element Customer Care Inks Contract To Support DIRECPATH Data Products http://www.prweb.com/releases/data/products/prweb890274.htm DIRECPATH has streamlined their technical support for Internet and Voice products under Element Customer Care. Element announced today that it has secured a contract to support all DIRECPATH data products. Previously, Element provided customer service and CSG Billing call center support for DIRECPATH while they outsourced data support to multiple providers. (PRWeb Apr 29, 2008)

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]]> Tue, 29 Apr 2008 07:00:00 GMThttp://www.prweb.com/releases/data/products/prweb890274.htm Element Customer Care's President Named an Editor's Choice Speaker at Broadband Summit http://www.prweb.com/releases/Billing/Solutions/prweb862724.htm Element Customer Care's President, Matt Zemon has been selected to present for an Editor's Choice track at the fifth annual Broadband Properties Summit, the premier Fiber-to-the-Premises industry event in Dallas, TX. Zemon's presentation will cover Return on Investment (ROI) Models for Customer Care and Billing Services. Element provides billing services, tech support and a customer service call center for cable, broadband and telecommunications operators using CSG Systems software solutions. (PRWeb Apr 16, 2008)

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]]> Wed, 16 Apr 2008 07:00:00 GMThttp://www.prweb.com/releases/Billing/Solutions/prweb862724.htm Element Supports DIRECPATH Implementation Of CSG Systems' TechNet http://www.prweb.com/releases/2008/04/prweb842424.htm Using CSG Systems' TechNet, Element Customer Care now has direct visibility from our call center into DIRECPATH technicians' activities and their jobs. DIRECPATH is the first of Element's clients to implement TechNet, a new program that creates real time visibility between techinicians and the call center. Element provides billing services, tech support and a customer service call center for cable, broadband and telecommunications operators using CSG Systems software solutions. (PRWeb Apr 9, 2008)

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]]> Wed, 09 Apr 2008 07:00:00 GMThttp://www.prweb.com/releases/2008/04/prweb842424.htm Element Customer Care Graduates First Cisco CCNA Class - Positive Results from Element's In-House Training Program http://www.prweb.com/releases/2008/03/prweb743984.htm Element Customer Care announced the graduation of its first in-house Cisco Certified Network Associate (CCNA) class. This class is the result of Element's in-house training program and corporate focus on developing the whole person to create a team of tech-savvy employees. Element provides billing services, tech support and a customer service call center for cable, broadband and telecommunications operators using CSG Systems software solutions. (PRWeb Mar 5, 2008)

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]]> Wed, 05 Mar 2008 08:00:00 GMThttp://www.prweb.com/releases/2008/03/prweb743984.htm Element Customer Care Meets First Quarter Goal Early -- More than 100,000 Subscribers Served by Element http://www.prweb.com/releases/Element/Care/prweb694334.htm Element provides billing services, tech support and a customer service call center for cable, broadband and telecommunications operators using CSG Systems software solutions. Today, Element announced that it now supports more than 100,000 cable and internet subscribers and an additional 300,000 hotel rooms with the addition of its latest client. This announcement comes in advance of its first quarter goal. (PRWeb Feb 13, 2008)

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]]> Wed, 13 Feb 2008 08:00:00 GMThttp://www.prweb.com/releases/Element/Care/prweb694334.htm Element Customer Care Named Preferred Billing and Customer Care Provider for National Cable Television Cooperative http://www.prweb.com/releases/Element/billing/prweb629101.htm Durham, NC-based, Element Customer Care announced that it was named as the preferred billing, customer care and tech support provider for the National Cable Television Cooperative (NCTC). Element provides billing services, tech support and a customer service call center for the cable industry using CSG Systems software solutions. This significant announcement illustrates how NCTC has negotiated an agreement to ensure that all of its members have affordable access to the industry's leading billing platform. (PRWeb Jan 16, 2008)

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