Call Center Quality Monitoring - PRWeb Press Release Group http://www.rsspad.com/rss2/9601.xml Call Center Quality Monitoring - Powered by PRWeb and RSSPad en xml@emediawire.com xml@emediawire.com 30 Coordinated Systems' Inc. Call Recording Solution Now Rated "Avaya Compliant" http://www.prweb.com/releases/2008/04/prweb901674.htm Call recording and quality monitoring application is compatible with key Avaya call center and IP telephony solutions. Virtual Observer helps businesses to automate their call center call recording and quality assurance processes. (PRWeb Apr 30, 2008)

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]]> Wed, 30 Apr 2008 07:00:00 GMThttp://www.prweb.com/releases/2008/04/prweb901674.htm Coordinated Systems Inc. Selected for Membership in Avaya DevConnect Program http://www.prweb.com/releases/2007/12/prweb574167.htm Network of companies creates innovative, IP-enabled Intelligent Communications applications that extend the value of multivendor networks. (PRWeb Dec 5, 2007)

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]]> Wed, 05 Dec 2007 08:00:00 GMThttp://www.prweb.com/releases/2007/12/prweb574167.htm Harry & David Scale up Their Call Quality Monitoring for the Holidays http://www.prweb.com/releases/call-center/quality-monitoring/prweb540406.htm Harry & David's call center operation scales from 300 to 4000 users during their busy holiday season, and Virtual Observer, their call recording and quality monitoring assists in the quick training cycle required for the annual increase in new call center employees. (PRWeb Jul 18, 2007)

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]]> Wed, 18 Jul 2007 07:00:00 GMThttp://www.prweb.com/releases/call-center/quality-monitoring/prweb540406.htm Results Companies Inc. Selects Virtual Observer for Call Recording and Quality Monitoring http://www.prweb.com/releases/2007/02/prweb506172.htm After looking at several of the more expensive call recording and quality monitoring solutions in the marketplace, Results Companies, Inc. chose Coordinated Systems Inc's Virtual Observer because it offered the most features for the value and overall best value compared to price. (PRWeb Feb 22, 2007)

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]]> Thu, 22 Feb 2007 08:00:00 GMThttp://www.prweb.com/releases/2007/02/prweb506172.htm Call Monitoring Solution Gives Call Center Supervisors Exciting New Toolset to Assist in Agent Training http://www.prweb.com/releases/callcenter/monitoring/prweb495505.htm Coordinated Systems, Inc. (CSI), of East Hartford, CT, is pleased to announce a series of breakthrough enhancements to the Virtual Observer (VO) call center quality monitoring solution. (PRWeb Jan 9, 2007)

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]]> Tue, 09 Jan 2007 08:00:00 GMThttp://www.prweb.com/releases/callcenter/monitoring/prweb495505.htm Maverik Leverages VoIP Technology to Build a World Class Call Center http://www.prweb.com/releases/voip/recording/prweb493043.htm On their way to building a world class call center, Maverik Inc. implements Coordinated Systems, Inc.'s Virtual Observer VoIP recording software to automate the quality assurance process. Within the first day of recording calls, Maverik was able to help local police thwart a bad check writing scheme. (PRWeb Dec 20, 2006)

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]]> Wed, 20 Dec 2006 08:00:00 GMThttp://www.prweb.com/releases/voip/recording/prweb493043.htm Call Logging Software Now Available with Encryption for PCI Compliance and Virtual Unlimited Storage http://www.prweb.com/releases/2006/10/prweb450053.htm Coordinated Systems, Inc., of East Hartford, CT, is pleased to announce the latest update to the Virtual Observer 3.0 Call Logger, a total call recording solution with support for most VoIP phone systems. (PRWeb Oct 17, 2006)

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]]> Tue, 17 Oct 2006 07:00:00 GMThttp://www.prweb.com/releases/2006/10/prweb450053.htm VoIP Call Monitoring Solution Provider Sets New Standard in Call Recording Security http://www.prweb.com/releases/2006/08/prweb417443.htm The Virtual Observer (VO) VoIP call quality monitoring suite offers a heightened level of security and payment card industry (PCI) compliance. (PRWeb Aug 1, 2006)

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]]> Tue, 01 Aug 2006 07:00:00 GMThttp://www.prweb.com/releases/2006/08/prweb417443.htm Unique Approach to VoIP Call Recording and Quality Monitoring Allows Call Centers to “Start Small and Think Big” http://www.prweb.com/releases/2006/06/prweb395295.htm East Hartford based software development firm enables call centers to use a phased approach and still receive a high impact return on investment when implementing voip call recording and quality monitoring technology. (PRWeb Jun 12, 2006)

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]]> Mon, 12 Jun 2006 07:00:00 GMThttp://www.prweb.com/releases/2006/06/prweb395295.htm Day-Timers’ Contact Center Implements Quality Assurance Solution http://www.prweb.com/releases/2006/01/prweb335136.htm Day-Timers, Inc. selects Coordinated Systems, Inc. to provide call center quality assurance and call recording solutions. (PRWeb Jan 24, 2006)

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