JOE GERARD - PRWeb Press Release Account Feed http://www.rsspad.com/rss2a/100572.xml JOE GERARD - Press Releases en xml@emediawire.com xml@emediawire.com 30 Vectren Streamlines Customer Service & Complaint Tracking i-Sight Complaint Software http://www.prweb.com/releases/2008/05/prweb980414.htm Customer Expressions announced today that Vectren Corporation, an energy provider, has implemented the i-Sight Customer Service & Complaint Tracking Software. Vectren Corporation, an energy holding company headquartered in Evansville, Ind., is subject to compliance with two state commissions. Its energy delivery subsidiaries provide gas and/or electricity to more than one million customers in adjoining service territories that cover nearly two-thirds of Indiana and west central Ohio. Each state has its own requirements for how the utility should handle customer issues and how long it should take. Vectren's Customer Relations Management department must maintain customer complaints per those commissions' requirements, as well as according to its own internal service objectives. Moreover, the team tracks and reports complaints separately for its three utility holding companies: Vectren Energy Delivery - North, Vectren Energy Delivery - South, and Vectren Energy Delivery of Ohio. (PRWeb May 30, 2008)

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]]> http://www.prweb.com/releases/2008/05/prweb980414.htm Leading Healthcare Services Company Saves Time, Improves Performance with i-Sight Fraud Investigation Software http://www.prweb.com/releases/2008/05/prweb929814.htm Customer Expressions announced today that The TriZetto Group, Inc. has implemented i-Sight Investigation Software to improve its ability to track, manage and analyze investigations of insurance fraud and abuse in the healthcare industry. (PRWeb May 13, 2008)

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]]> http://www.prweb.com/releases/2008/05/prweb929814.htm RBC Ombudsman Offices Automate Complaint Management while Improving Communication with Clients http://www.prweb.com/releases/2008/05/prweb903344.htm Customer Expressions announced today that the Royal Bank of Canada (RBC) Financial Group has implemented the i-Sight complaint management software for ombudsman offices to improve the management of employee and customer complaints. (PRWeb May 1, 2008)

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]]> http://www.prweb.com/releases/2008/05/prweb903344.htm i-Sight HR Complaints Tracking Software Implemented at Siemens AG to Improve Global Productivity and Corporate Culture http://www.prweb.com/releases/2008/04/prweb819014.htm Customer Expressions, www.customerexpressions.com the leader in web-based hr complaint tracking software, announced today that Siemens BT has implemented the i-Sight complaint tracking software to improve handling of HR complaints and feedback. With more than 36,000 employees globally, BT has a presence in 51 countries. The Building Technologies Division leads the market in providing products, solutions and services for more secure, comfortable and efficient buildings and environments. (PRWeb Apr 2, 2008)

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]]> http://www.prweb.com/releases/2008/04/prweb819014.htm Complaint Tracking & Customer Issue Management Conference: Two i-Sight Customers Provide Real Life Insight and Best Practices http://www.prweb.com/releases/2008/03/prweb739624.htm Customer Expressions, the leader in web-based complaint tracking software, announced today that it will join two of its clients, Enbridge Gas and the Canadian Ombudsman for Banking and Financial Services, as a presenter at the Customer Issue & Complaint Tracking Conference to be held in Toronto, March 26 - 28, 2008. (PRWeb Mar 5, 2008)

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]]> http://www.prweb.com/releases/2008/03/prweb739624.htm Leading Auto-Financing Company Improves Customer Support with i-Sight Call Tracking Software http://www.prweb.com/releases/2007/12/prweb573422.htm Customer Expressions announced today that Credit Acceptance has implemented the i-Sight call tracking software and has reduced call resolution time and improved customer satisfaction. The world renowned call tracking software is designed to improve customer service, increase effectiveness of customer relations teams and drastically improve the customer support experience. (PRWeb Dec 5, 2007)

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]]> http://www.prweb.com/releases/2007/12/prweb573422.htm i-Sight Investigation Software on Exhibition at the ACFE 18th Annual Fraud Conference http://www.prweb.com/releases/2007/07/prweb539621.htm CEC, provider of the web based investigation software solution known as i-Sight, announced today that it will be demonstrating the latest version of the i-Sight Investigation Software at the 18th ACFE Annual Fraud Conference to be held in Orlando from July 15th to 20th. (PRWeb Jul 16, 2007)

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]]> http://www.prweb.com/releases/2007/07/prweb539621.htm i -Sight HC Complaints Database Meets Federal Guidelines while Driving Timely Resolutions at Rush University Medical Center http://www.prweb.com/releases/2007/07/prweb536762.htm Patient complaints database, i-Sight HC, is implemented at Rush Medical Center. i-Sight HC improved communication between departments and ensures compliance with federal guidelines. "With more specific federal guidelines about time to resolve patient complaints, I can't imagine how we would do this without a program like i-Sight, without a program that tracks time. It's been very beneficial in helping the complicated process of tracking."-- Francis Fullam, Senior Director, (PRWeb Jul 3, 2007)

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]]> http://www.prweb.com/releases/2007/07/prweb536762.htm Travel Assistance Company Implements i-Sight Case Management Software and Increases Per Manager Case Load, Reducing Staffing Costs as Company Grows http://www.prweb.com/releases/2007/05/prweb526667.htm "Customer Expressions was able to give us exactly what we were looking for - very quickly. The most impressive part is how easy it was to tailor the software for our business. It's a fantastic tool."-- Gaetan Serret, Business Development Manager. Mega Assistance, based in Vancouver, British Columbia, provides travel assistance services to its clients (principals) and their customers (beneficiaries) around the globe. These companies and individuals rely on Mega Assistance to manage the many logistics involved wherever and whenever an unforeseen event occurs. (PRWeb May 17, 2007)

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]]> http://www.prweb.com/releases/2007/05/prweb526667.htm Leading Florida Agency Implements i-Sight Investigation Software to Improve its Handling of Insurance Fraud Cases http://www.prweb.com/releases/2007/04/prweb520524.htm CEC announced today that Tropical Surveillance has implemented the i-Sight Investigation Software to more effectively manage insurance fraud investigations.Tropical Surveillance & Investigations is one of Florida's leading insurance defense investigation agencies. Specializing in worker's compensation fraud, insurance-related investigations and general liability cases, the company employs only seasoned and highly skilled insurance defense investigators. Looking back, Dominguez is impressed by how smoothly the implementation proceeded. He gives the developers at Customer Expressions full marks for accommodating his team's requests so as to ensure that the i-Sight system would precisely conform to the agency's existing business processes. "The people at Customer Expressions are great," Dominguez adds. "The implementation process they follow is very clear and logical, they give you realistic deadlines and their staff do an excellent job. I was very happy with the customer service." (PRWeb Apr 23, 2007)

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]]> http://www.prweb.com/releases/2007/04/prweb520524.htm Leading Insurance Fraud Investigation Company Uses i-Sight Investigation Software to Streamline Case Management, Increase Client Satisfaction and Repeat Business http://www.prweb.com/releases/2007/04/prweb514732.htm Advantage Surveillance Implements the i-Sight Investigation Software to Manage Investigations of Insurance Fraud and Streamlines Case Management, Improves Client Satisfaction and Increases Repeat Business. Advantage Surveillance found i-Sight Investigation Software from Customer Expressions. The web-based case management software provides a centralized, workflow-driven solution for managing investigations. All users can access i-Sight 24/7, enabling managers and investigators to collaborate in real time. "We are excited to have found i-Sight," Gregory said. "With i-Sight, we are decentralized but manage all information and evidence in a centralized system. It maximizes our efficiency so we enter information one time and it's immediately accessible for anyone who needs it." (PRWeb Apr 2, 2007)

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]]> http://www.prweb.com/releases/2007/04/prweb514732.htm BrickStreet Insurance Saves Over $3 Million With Effective Fraud Investigation Software http://www.prweb.com/releases/investigation/software/prweb512295.htm Customer Expressions announced today that BrickStreet Insurance has implemented the i-Sight Investigative Case Management Software and has realized over three million dollars in savings. Studies show that approximately 2 percent of all workers' compensation claims are fraudulent, costing carriers billions of dollars every year. The cost of this fraud ultimately goes back to employers in the form of higher premiums. The Special Investigation Unit (SIU) at BrickStreet investigates potential abuse and fraudulent activities against the company in order to reduce losses and minimize premiums. The team looks into cases such as abuse of benefits, validity of claims, employers out of compliance, or problems with medical vendors. When BrickStreet formed in the months prior to the January 2006 transfer, the SIU needed a method of tracking cases from referral through investigation and action - keeping up with all evidence. With several investigators working remotely around the state, the team had to have an integrated application to keep case information centralized and accessible by all relevant team members. (PRWeb Mar 19, 2007)

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]]> http://www.prweb.com/releases/investigation/software/prweb512295.htm i-Sight Investigation Software is Launched with the Release of a New Website Providing a Free Guide and Demos. http://www.prweb.com/releases/2007/02/prweb507081.htm Customer Expressions, the leading provider of investigative case management solutions, announced today the launch of its new website www.investigationsystem.com designed to promote the i-Sight Investigation Software. i-Sight Investigation Software is a web-based case management software that provides a centralized, workflow-driven solution for managing investigations. The software enables organizations to collaborate and share information with customers in real time. (PRWeb Feb 26, 2007)

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]]> http://www.prweb.com/releases/2007/02/prweb507081.htm North Side Foods Expedites Customer Responses and Complaint Resolutions with i-Sight Service and Complaint Software http://www.prweb.com/releases/2007/02/prweb501674.htm Customer Expressions announced today that North Side Foods has successfully implemented the i-Sight Service and Complaint Software to improve the handling of customer complaints and feedback. North Side Foods evaluated a variety of solutions before selecting i-Sight Service and Complaint Software from Customer Expressions, a customizable, web-based solution to track safety, quality and delivery issues, and create and implement corrective and preventive actions (CAPA). (PRWeb Feb 2, 2007)

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]]> http://www.prweb.com/releases/2007/02/prweb501674.htm Toyota Dealership Deploys i-Sight Complaint Handling Software to Ensure Increased Customer Loyalty http://www.prweb.com/releases/2006/11/prweb480415.htm Dan Warshawer doesn't hide his enthusiasm. "I've been in the car business all of my life and I've never seen anything like this," he says. "It really is fantastic. I love it." Warshawer, the operations manager of Michael's Toyota in Bellevue, WA, isn't describing a new model of automobile, although he has been known to get pretty excited about those, too. Instead, he's talking about i-Sight Complaint Handling Software from Customer Expressions, the leader in customizable, web-based solutions for managing complaints, suggestions and other forms of customer feedback. "Our goal at Michael's Toyota is to create loyal customers. The i-Sight software plays a vital role by enabling us to record, track and manage every complaint quickly and easily. With i-Sight, nothing is ever left to chance.", explains Warshawer. (PRWeb Nov 20, 2006)

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]]> http://www.prweb.com/releases/2006/11/prweb480415.htm Durand Glass Manufacturing Proactively Pursues Corrective Action Best Practices with i-Sight Quality & Complaint Management Software http://www.prweb.com/releases/2006/11/prweb470016.htm Customer Expressions announced today that Durand Glass Manufacturing has successfully implement the i-Sight Quality and Complaint Management Software to improve the handling of customer complaints, internal corrective actions, supplier corrective actions and health and safety incidents. Homes, restaurants and hotels in dozens of countries around the world rely on quality glassware from trusted names like Luminarc, Arcoroc and Mikasa. Behind those brands is Durand Glass Manufacturing Company (DGMC). "i-Sight was far and away the best of the solutions we looked at," Peters said. "It is much more user friendly than any of the other systems, and had the critical follow-up and reporting capabilities we need to ensure effective corrective action." (PRWeb Nov 6, 2006)

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]]> http://www.prweb.com/releases/2006/11/prweb470016.htm National Insurance OmbudService Implements i-Sight Complaint System to Ensure Reliable, Secure Handling of Consumer Complaints http://www.prweb.com/releases/2006/06/prweb392769.htm Customer Expressions announced today that the General Insurance OmbudService (GIO) has implemented i-Sight Complaint System to ensure reliable, secure tracking and management of consumer complaints involving home, car and business insurance. The GIO is an independent organization that helps customers and their insurance companies resolve differences in a fair, independent and impartial environment. Incorporated in 2002 as a federal not-for-profit corporation, the GIO offers bilingual services to consumers and its 140 member companies across Canada. “Rather than just keeping a record of what’s going on, the software assists you in managing every case until closure,” said Glenn Williamson, Executive Director of the GIO. (PRWeb Jun 2, 2006)

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]]> http://www.prweb.com/releases/2006/06/prweb392769.htm Stonyfield Farm Selects i-Sight Case Management Software to Improve its Handling of Customer Feedback http://www.prweb.com/releases/2006/05/prweb379762.htm After evaluating several competing case management products, Stonyfield Farm selected i-Sight Case Management Software from Customer Expressions, the leader in customizable, web-based solutions for managing complaints, suggestions and other examples of customer feedback.“The i-Sight software beat out the competition because it was the only product that really allowed us to maintain the high service quality that our customers expect,” Boyle says. Not only is it fast and user-friendly, he adds, but i-Sight is also extremely adaptable. As a result, “we were able to design a solution that met our specific needs, instead of us trying to adapt our business processes to the software.” (PRWeb May 3, 2006)

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]]> http://www.prweb.com/releases/2006/05/prweb379762.htm Customer Expressions Launches i-Sight HC Patient Complaint Management Software for Hospitals http://www.prweb.com/releases/2006/04/prweb371021.htm Customer Expressions, the leader in case management solutions, announced today at the Society for Health Care Consumer Advocacy conference, the launch of its new i-Sight HC patient complaint management software for hospitals. The web based patient complaint management software enables hospitals to manage complaints and other feedback from patients, their families and hospital employees. Hospitals may also elect to configure i-Sight HC to manage safety incidents within the same application. (PRWeb Apr 13, 2006)

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]]> http://www.prweb.com/releases/2006/04/prweb371021.htm Effective Complaint Management Conference: The GIO and Customer Expressions to Discuss Building Blocks for an Effective Complaint Management System http://www.prweb.com/releases/2006/03/prweb354087.htm Customer Expressions, the leader in web-based complaint handling software, announced today that it will join one of its clients, the General Insurance Ombudservice, in a presentation of the “Building Blocks for an Effective Complaint Management System” at the third annual Effective Complaint Management conference, to be held in Toronto, March 6-8, 2006. (PRWeb Mar 6, 2006)

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]]> http://www.prweb.com/releases/2006/03/prweb354087.htm American Eagle Federal Credit Union Chooses i-Sight to Improve its Ability to Capture and Manage Member Feedback & Complaints http://www.prweb.com/releases/2006/02/prweb339670.htm Ottawa, Canada – January 27, 2006 – Customer Expressions announced today that American Eagle Federal Credit Union has joined the growing ranks of companies that use i-Sight Service and Complaints Software to improve their handling of customer feedback. Terri Donahoe, Vice President of Quality and Employee Development at AEFCU, said that the credit union decided to implement i-Sight Service and Complaints Software after concluding that the existing process for handling member feedback was allowing too many member complaints and suggestions to fall between the cracks. (PRWeb Feb 1, 2006)

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]]> http://www.prweb.com/releases/2006/02/prweb339670.htm Pharmacy Staffing Firm Turns to i-Sight Case Management Software: It’s Just What the Doctor Ordered http://www.prweb.com/releases/2006/01/prweb331298.htm For some organizations, managing as many as 20,000 cases a month can present a serious challenge. PharmPro Inc., in contrast, needed a case-management system capable of handling well over 20,000 cases a day. The answer? i-Sight Case Management Software from Customer Expressions, the leader in customizable, web-based software for business processes that require case management. (PRWeb Jan 11, 2006)

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]]> http://www.prweb.com/releases/2006/01/prweb331298.htm All Aboard: i-Sight Complaint Handling Software Makes Life Easier for the Triangle Transit Authority http://www.prweb.com/releases/2005/11/prweb309909.htm A popular public transit system that carries more than 60,000 passengers a month can expect to receive some complaints from unhappy customers. What matters most, says Brian Fahey, Customer Service Supervisor at Triangle Transit Authority in Research Triangle Park, NC, is what you do with that feedback. (PRWeb Nov 14, 2005)

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]]> http://www.prweb.com/releases/2005/11/prweb309909.htm How i-Sight Case Management Software Helps DataPath to Improve Support for its Combat-Ready Satellite Earth Stations http://www.prweb.com/releases/2005/11/prweb306416.htm Carpenter investigated several potential solutions before choosing i-Sight Case Management Software from Customer Expressions, the leader in customizable, Web-based case management and complaint-handling solutions. “I was impressed by the flexibility of the solution,” Carpenter says. “It was immediately obvious to me that the i-Sight software would enable us to accomplish what we wanted to do, quickly and cost-effectively.” (PRWeb Nov 7, 2005)

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]]> http://www.prweb.com/releases/2005/11/prweb306416.htm Up, Up and Away: Canada’s Busiest Airport Selects i-Sight Complaint Handling Software to Ensure High Levels of Customer Service http://www.prweb.com/releases/2005/10/prweb297669.htm Customer Expressions, the leader in web-based case management solutions, announced today that the Greater Toronto Airports Authority (GTAA) has selected i-Sight Complaint Handling Software as part of its commitment to provide travelers with the highest possible level of service and convenience.Taking advantage of i-Sight’s class-leading case management technology and friendly user interface, the GTAA plans to roll out a new web-based customer feedback portal later this year that will enable it to more efficiently collect, analyze and respond to passenger comments, complaints and suggestions. (PRWeb Oct 17, 2005)

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]]> http://www.prweb.com/releases/2005/10/prweb297669.htm How i-Sight Investigation Management Software Helps West Virginia Crack Down on Insurance Fraud http://www.prweb.com/releases/2005/10/prweb291655.htm When Gary Griffith stepped into his new job as Director of the West Virginia Insurance Commission Fraud Unit, he knew he needed a robust, scalable investigation management software tool that would allow him to monitor the growing volume of investigations carried out under his supervision. Mr. Griffith got all that, and more, when he chose i-Sight Investigation Management Software from Customer Expressions, the leader in customizable, web-based investigation software, case management and complaint-handling solutions. (PRWeb Oct 3, 2005)

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]]> http://www.prweb.com/releases/2005/10/prweb291655.htm i-Sight Case Management Software Helps Find Housing for Families Displaced by Hurricane Katrina http://www.prweb.com/releases/2005/09/prweb281649.htm A Canadian company is helping to find temporary housing for thousands of families in Louisiana whose lives were devastated by the fury of Hurricane Katrina. (PRWeb Sep 8, 2005)

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]]> http://www.prweb.com/releases/2005/09/prweb281649.htm America's Largest Watch Retailer Chooses i-Sight Customer Service Software to Improve Customer Support http://www.prweb.com/releases/2005/08/prweb268431.htm Customer Expressions announced today that Tourneau, America's largest watch retailer, has selected i-Sight Customer Service Software as part of a strategy to dramatically improve service for customers of its state-of-the-art repair centers. Soon, customers who take or mail a watch to one of Tourneau's expertly staffed service centers will be able to track the status of their repair orders every step of the way, using a secure, easy-to-use web portal. The i-Sight software will also automatically notify customers by email when their repair orders are ready, thus eliminating the need for time-consuming phone calls and voice messages. (PRWeb Aug 4, 2005)

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]]> http://www.prweb.com/releases/2005/08/prweb268431.htm i-Sight Customer Service Software Improves Patient Satisfaction at Renowned California Hospital http://www.prweb.com/releases/2005/06/prweb256151.htm Recently identified as a 100 Top Hospital, Eisenhower, in addition to clinical excellence, is now focussed on achieving top patient satisfaction scores. Customer Expressions, a leading provider of customer service software, case management software, and corrective action (CAPA) management solutions, today announced that Eisenhower Medical Center of Rancho Mirage, CA, has deployed i-Sight Customer Service and Complaint Management Software as part of a strategy to improve patient satisfaction. (PRWeb Jun 30, 2005)

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]]> http://www.prweb.com/releases/2005/06/prweb256151.htm FinCEN Selects i-Sight Investigation Software to Assist Law Enforcement Agencies in the War against Terrorist Financing and Money Laundering http://www.prweb.com/releases/2005/05/prweb244825.htm Customer Expressions announced today that it has signed a contract with the Financial Crimes Enforcement Network (FinCEN) to provide investigation software and services that will assist FinCEN in maximizing collaboration with law enforcement agencies and other partners in the regulatory and financial communities. Customer Expressions is the leader in web-based investigation software, case management and complaint-handling solutions. The company’s core product is i-Sight, a family of scalable, flexible and customizable investigation software solutions for complaint handling, corrective and preventive action management (CAPA Management), compliance monitoring and other business processes that require case management. (PRWeb May 27, 2005)

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]]> http://www.prweb.com/releases/2005/05/prweb244825.htm i-Sight Corrective and Preventive Action (CAPA) Software Offers Innovative Web Portals to Bring Together Customers and Suppliers http://www.prweb.com/releases/2005/01/prweb201212.htm Customer Expressions today announced the launch of portals for the i-Sight Corrective and Preventive Action (CAPA) Software, an easy-to-deploy, web-based solution that dramatically improves the exchange of information among companies, their customers and suppliers. (PRWeb Jan 25, 2005)

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]]> http://www.prweb.com/releases/2005/01/prweb201212.htm Strategic Complaint Management Conference: The 407 ETR and Customer Expressions to Discuss Complaints Handling and Complaint Software http://www.prweb.com/releases/2004/12/prweb189277.htm Customer Expressions, the leader in web-based complaint-handling software, announced today that it will join one of its clients, the 407 Express Toll Route (ETR), in a presentation on complaint management best practices at the second annual Strategic Complaint Management conference, to be held in Toronto, March 2-4, 2005.Another Customer Expressions client, Canada’s new Ombudsman for Banking Services and Investments (OBSI), will also deliver a presentation at the Toronto conference. Michael Lauber, Ombudsman and CEO of the OBSI, will discuss tried-and-true ways of investigating client complaints, and explore how new technology can help to ensure that complaints are resolved rapidly, fairly, and with the best possible outcome. Like a growing number of financial services complaint-handling organizations, the OBSI depends on i-Sight Service and Complaints software from Customer Expressions to track consumer complaints and manage investigations efficiently and effectively. (PRWeb Dec 17, 2004)

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]]> http://www.prweb.com/releases/2004/12/prweb189277.htm Customer Expressions to Work with SITEL to Provide Financial Institutions with Best-In-Class Customer Retention Solution http://www.prweb.com/releases/2004/11/prweb174590.htm Customer Expressions, a leading provider of web-based case management software, today announced a relationship with SITEL North America Financial Services Group, a division of SITEL Corporation (NYSE:SWW) that enhances SITEL’s best-in-class ResQueue program, a comprehensive, integrated contact center retention solution that gives clients in the financial services industry a decided edge in saving profitable customers. "Already, many organizations in the financial services industry depend on the i-Sight software to manage customer complaints, inquiries, compliance and service requests. SITEL provides services for some of the world’s most prominent organizations, and we are looking forward to working closely with SITEL to build customer loyalty and improve retention on behalf of their clients,” said Joe Gerard, VP Sales & Marketing with Customer Expressions. (PRWeb Nov 8, 2004)

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]]> http://www.prweb.com/releases/2004/11/prweb174590.htm i-Sight Case Management Software Strengthens Enforcement at Workers Compensation Commission http://www.prweb.com/releases/2004/10/prweb163360.htm The West Virginia Workers’ Compensation Commissions Office of Inspector General has selected the i-Sight case management software as part of a broad strategy to combat fraud against the workers’ compensation system. The i-Sight case management software will strengthen the commission’s enforcement capabilities in three ways: • By enabling staff at the commission to more effectively track and manage cases involving suspected fraud and abuse; • By making it easier for state employees and other citizens to report cases of suspected fraud and abuse; • And by enabling Workers’ Compensation Commission investigators to more easily analyze and detect patterns of suspicious behavior on the part of claimants, employers and medical vendors. (PRWeb Oct 1, 2004)

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]]> http://www.prweb.com/releases/2004/10/prweb163360.htm Medbuy, Canada's Largest GPO, Implements i-Sight Complaints Management Software http://www.prweb.com/releases/2004/07/prweb141544.htm Customer Expressions, a leading provider of complaint handling and case management software, today announced that Canada's largest medical group purchasing organization, Medbuy, has begun the implementation of the i-Sight complaints management software package.When the rollout is complete, i-Sight will enable Medbuy and its 300-plus member hospitals across Canada to reduce administrative expenses and increase the quality of patient care by providing a fast, efficient and cost-effective means of logging, tracking and resolving complaints arising from their purchases of pharmaceuticals.Using i-Sight’s leading-edge portal technology, pharmaceutical vendors will be notified automatically when hospital staff report errors in shipments, incorrect labeling, problems with packaging and other such problems. Vendor representatives will then be able to login to the portal and provide a resolution. At the same time, Medbuy, its hospital members and pharmaceutical vendors will benefit from real-time access to ongoing statistical information that will enable them to reduce the incidence of such problems in future. (PRWeb Jul 16, 2004)

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]]> http://www.prweb.com/releases/2004/07/prweb141544.htm