THE RESOURCE CENTER - PRWeb Press Release Account Feed http://www.rsspad.com/rss2a/117026.xml THE RESOURCE CENTER - Press Releases en xml@emediawire.com xml@emediawire.com 30 Contact Center Management Seminar Headed to San Juan, Puerto Rico http://www.prweb.com/releases/2005/01/prweb198814.htm Essential Skills and Knowledge for Effective Incoming Call Center Management, a 2-day public seminar, is coming to San Juan, Puerto Rico, on May 10-11, 2005. This dynamic course was developed specifically for contact center supervisors, managers, and directors. Attendees will learn how to plan and manage call center resources, handle a growing variety of customer contacts, effectively use reports and measurements, and establish and meet performance objectives. (PRWeb Jan 19, 2005)

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