ED HORRELL - PRWeb Press Release Account Feed http://www.rsspad.com/rss2a/120390.xml ED HORRELL - Press Releases en xml@emediawire.com xml@emediawire.com 30 Culture Eats Strategy for Lunch http://www.prweb.com/releases/2006/09/prweb434052.htm Author states that companies with values-based culture attract more loyal employees, who in turn attract more loyal customers. These companies succeed where companies who focus upon strategies fail. (PRWeb Sep 8, 2006)

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]]> http://www.prweb.com/releases/2006/09/prweb434052.htm Customer Service Focus is Shifting, According to Expert http://www.prweb.com/releases/2005/08/prweb273206.htm According to talk show host and author Ed Horrell, the focus of customer service is shifting from the process of how business is done to the people doing the business. This is raising the bar of service for many companies, providing better custmer service for many customers, and causing headaches for companies who don't put emphasis on their people. (PRWeb Aug 17, 2005)

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]]> http://www.prweb.com/releases/2005/08/prweb273206.htm Customer Service Advocate and Author Not Surprised at Business Leaders Who Are Shocked That Comrades Failed Them http://www.prweb.com/releases/2004/12/prweb186285.htm The values of any business come from the core of the business. The core of the business is what is believed and practiced by the executives and filters its way through employees to customers. The author calls this the "Onion Effect". (PRWeb Dec 8, 2004)

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