SERVICE QUALITY INSTITUTE - PRWeb Press Release Account Feed http://www.rsspad.com/rss2a/124630.xml SERVICE QUALITY INSTITUTE - Press Releases en xml@emediawire.com xml@emediawire.com 30 Six Steps To Creating A Service Culture http://www.prweb.com/releases/2006/07/prweb415118.htm Creating a Service Culture is critical to your success. John Tschohl provides six proven steps that will help you build a service culture. (PRWeb Jul 28, 2006)

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]]> http://www.prweb.com/releases/2006/07/prweb415118.htm SAVE MONEY AND BUILD MORALE Institute an Employee Suggestion Program http://www.prweb.com/releases/2006/07/prweb415096.htm Employee Suggestion programs are a way to motivate employees. Based on the concept that employees often have worthwhile ideas. This is a way to recognize employees and save money. (PRWeb Jul 23, 2006)

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]]> http://www.prweb.com/releases/2006/07/prweb415096.htm Service Recovery: If You Worship at the Altar of Policies and Procedures, You’ll Never Have Satisfied Customers http://www.prweb.com/releases/2006/05/prweb380052.htm Service recovery is the most powerful tool an organization can use to take customers from the brink of defection and keep them loyal for life in 60 seconds or less. (PRWeb May 3, 2006)

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]]> http://www.prweb.com/releases/2006/05/prweb380052.htm Plan For Success—And You Will Succeed http://www.prweb.com/releases/2006/04/prweb376808.htm John Tschohl, Time Magazine's customer service guru, has created a six step process for succeeding in your job. (PRWeb Apr 26, 2006)

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]]> http://www.prweb.com/releases/2006/04/prweb376808.htm China Turns to the U.S. for Customer Service Training http://www.prweb.com/releases/2006/01/prweb332860.htm China is focusing on customer service and is using a US firm to help them create world class service. (PRWeb Jan 15, 2006)

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]]> http://www.prweb.com/releases/2006/01/prweb332860.htm What is Service Recovery -- And Why Do You Need It? http://www.prweb.com/releases/2005/12/prweb322812.htm Servcie recovery is how do you pull a customer from hell to heaven in 60 seconds or less. You need to apologize, solve the problem, compensate with something of value, create a service recovery process and train employees. This article will define service recovery, detail the importance to the bottom line, identify role models and describe the elements of service recovery. (PRWeb Dec 16, 2005)

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]]> http://www.prweb.com/releases/2005/12/prweb322812.htm Forget Money, Focus on Praise -- Motivating Employees is Crucial http://www.prweb.com/releases/2005/11/prweb305472.htm Employees are driven by praise and recognition. Too many companies focus more on maintaining their equipment than they do on motivating their employees. Money, however, is not a motivator. “There is little correlation between pay and performance,” (PRWeb Nov 3, 2005)

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]]> http://www.prweb.com/releases/2005/11/prweb305472.htm It’s Time To Stand Up And Complain How to Get the Service You Deserve http://www.prweb.com/releases/2005/09/prweb282757.htm All customer driven firms want to receive complaints when they fall short. Learn the art of how to effectively complain in this article to get what you paid for and deserve. (PRWeb Sep 10, 2005)

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]]> http://www.prweb.com/releases/2005/09/prweb282757.htm Want To Make More Money? Read On! http://www.prweb.com/releases/2005/09/prweb257751.htm If you’re really serious about wanting to improve your job, drive your career, and make more money, the solution lies entirely with you. Five steps on how to get ahead are enclosed. (PRWeb Sep 10, 2005)

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]]> http://www.prweb.com/releases/2005/09/prweb257751.htm Everything to Know About Service Recovery http://www.prweb.com/releases/2005/09/prweb280473.htm Service recovery and empowerment can help an organization keep customers. Loyal for Life shows professionals how to take an unhappy customer from hell to heaven in 60 seconds or less through service recovery. This is the highest level of customer service. (PRWeb Sep 5, 2005)

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]]> http://www.prweb.com/releases/2005/09/prweb280473.htm The Internet: A Powerful Marketing Tool—If You Add e-Service http://www.prweb.com/releases/2005/06/prweb252244.htm The Internet is a powerful and inexpensive tool to rapidly grow your business. It levels the playing field for small business. If you become an e-Service leader you can be another Amazon.com. (PRWeb Jun 18, 2005)

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]]> http://www.prweb.com/releases/2005/06/prweb252244.htm Chinese Government Launches Customer Service Training with Service Quality Institute http://www.prweb.com/releases/2005/06/prweb250051.htm Service Quality Institute of Minneapolis, the global leader in customer service, signed three agreements with its Chinese government partner in China, World Expo Group Shanghai Foreign Service Co. Ltd. (SFSC)to help it drive world-class service in China (PRWeb Jun 11, 2005)

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]]> http://www.prweb.com/releases/2005/06/prweb250051.htm Customer Service Skills: Too Valuable To Be Ignored http://www.prweb.com/releases/2005/05/prweb237759.htm Master customer service and work for a service leader because you will use these seven skills throughout your life. This skills will help your career and organizaiton you work for. Master solving problems, Listening--really listen, handling complaints, practicing empowerment, apologize, make customers feel valued, develop a positive attitude (PRWeb May 8, 2005)

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]]> http://www.prweb.com/releases/2005/05/prweb237759.htm Service Recovery—Use it and You will Have Customers Who are Loyal for Life http://www.prweb.com/releases/2005/04/prweb226858.htm Service recovery is taking a customer from hell to heaven in 60 seconds or less. When your organization makes a mistake you must apologize and then give them something of value to compensate for the error. This is advanced customer service for the firms who want world class customer service. (PRWeb Apr 9, 2005)

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]]> http://www.prweb.com/releases/2005/04/prweb226858.htm Need Money-Saving Ideas? Ask Your Employees http://www.prweb.com/releases/2005/03/prweb215947.htm Elinating waste and costs are critical to the succees on any ogranization. Suggestions by employees will help save thousands of dollars in waste. Recognition and a formal idea campaign that is built on recognition will work. (PRWeb Mar 9, 2005)

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]]> http://www.prweb.com/releases/2005/03/prweb215947.htm Roadblocks to Empowerment http://www.prweb.com/releases/2005/02/prweb211052.htm Empowerment is critical to customer service and rarely practiced. There are six major roadblocks that prevent empowerment from being used effectively in most firms.They don't understand it. They fear it. They don't trust employees -- or customers. They develop rigid policies and procedures. They don't train their employees and their vision is short-sighted. (PRWeb Feb 22, 2005)

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]]> http://www.prweb.com/releases/2005/02/prweb211052.htm A New Year, A New You - Improve Your Self-Confidence—and Your Career http://www.prweb.com/releases/2005/01/prweb196200.htm If you'd like to make more money, get a promotion, and love your job this news release will tell you how. The new year is a good time to develop a plan that will improve your self-image and drive your career to new levels. How you feel about yourself also determines how you feel about everything else in your life, including your job. (PRWeb Jan 12, 2005)

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