PRWeb.com Press Release Feed - PRWeb Press Release Account Feed http://www.rsspad.com/rss2a/142599.xml PRWeb.com Press Release Feed - Press Releases en xml@emediawire.com xml@emediawire.com 30 Register Now for Customer Care Institute Annual Forum in March: 'Enhancing the Customer Experience' http://www.prweb.com/releases/2006/02/prweb345125.htm Most people in business are well aware that exceptional customer care can pump up profits. What they don’t always know is what the latest customer care strategies are – or how to successfully apply them to their businesses. The Customer Care Institute’s Annual Forum is an event for managers and business leaders who are ready to learn what’s happening on the cutting edge of the customer service industry, who would benefit from having their customer experience questions answered personally by experts in the field, and who would jump at the chance to participate in a unique benchmarking opportunity and to network with others in a relaxed, friendly environment. (PRWeb Feb 13, 2006)

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]]> Mon, 13 Feb 2006 08:00:00 GMT http://www.prweb.com/releases/2006/02/prweb345125.htm Contact Center Managers Urged to Participate in Global Study http://www.prweb.com/releases/2005/07/prweb259453.htm Is national benchmarking enough for U.S. contact centers? Roger H. Nunley, Managing Director of the Customer Care Institute, says a global economy makes it imperative for North American contact centers to benchmark against centers worldwide if they want to maintain a competitive edge. For a limited time, contact center managers have the opportunity to participate in this year’s survey for the 2006 report. (PRWeb Jul 11, 2005)

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]]> Mon, 11 Jul 2005 07:00:00 GMT http://www.prweb.com/releases/2005/07/prweb259453.htm Meet the Challenge of Declining Customer Satisfaction Head On at Customer Service Forum in June http://www.prweb.com/releases/2005/06/prweb246343.htm The month of May brought unsettling news to customer care professionals, particularly in the fields of transportation, information, utilities, health care, accommodation and food services. The American Customer Satisfaction Index reports that a number of economic factors – sky high oil prices, falling wages, higher prices, increased household debt, rising energy prices – have created a huge dip in service quality, household purchasing ability and customer satisfaction. The annual Forum hosted by the Customer Care Institute provides professionals with an opportunity to face these challenges head on. (PRWeb Jun 2, 2005)

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]]> Thu, 02 Jun 2005 07:00:00 GMT http://www.prweb.com/releases/2005/06/prweb246343.htm Still Time to Register for ‘Innovations in Customer Service’ Forum in Key Biscayne http://www.prweb.com/releases/2005/05/prweb241863.htm Industries like technology and healthcare invest time and energy in coming up with innovations to better serve their customers and maintain a healthy competitive edge. But how often do you hear about companies brainstorming to create 'service innovations' that can improve the customer experience, increase loyalty and enhance profits? Recognizing the need for customer service professionals to have creative, reflective time to improve what they do, the Customer Care Institute is offering a unique new program: a 'creativity camp' where attendees will focus on the 'Art of Customer Care.' (PRWeb May 19, 2005)

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