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     <title>Contact Center Consultancy Announces New President</title>
     <link>http://www.prweb.com/releases/2008/04/prweb896504.htm</link><description>   <![CDATA[ <P>John Cockerill named President of The Taylor Reach Group, Inc.. the Toronto based call &#38; contact center consultancy (PRWeb Apr 29, 2008)</P>
                                <P>Read the full story at <a href="http://www.prweb.com/releases/2008/04/prweb896504.htm">http://www.prweb.com/releases/2008/04/prweb896504.htm</a></P>]]>
                </description><pubDate>Tue, 29 Apr 2008 07:00:00 GMT</pubDate>
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     <title>Contact Center Consultancy Announces &#039;Pay for Performance&#039; Consulting</title>
     <link>http://www.prweb.com/releases/2007/11/prweb571501.htm</link><description>   <![CDATA[ <P>Pay for performance consulting now being offered by leading Call and contact center consulting firm, allows customer to set their own price based on the value received. (PRWeb Nov 26, 2007)</P>
                                <P>Read the full story at <a href="http://www.prweb.com/releases/2007/11/prweb571501.htm">http://www.prweb.com/releases/2007/11/prweb571501.htm</a></P>]]>
                </description><pubDate>Mon, 26 Nov 2007 08:00:00 GMT</pubDate>
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     <title>Contact Center Consulting Services &#039;On Demand&#039;</title>
     <link>http://www.prweb.com/releases/2007/11/prweb566930.htm</link><description>   <![CDATA[ <P>The Taylor Reach Group, Inc. implements &quot;On-Demand&quot; call and contact center consulting. (PRWeb Nov 7, 2007)</P>
                                <P>Read the full story at <a href="http://www.prweb.com/releases/2007/11/prweb566930.htm">http://www.prweb.com/releases/2007/11/prweb566930.htm</a></P>]]>
                </description><pubDate>Wed, 07 Nov 2007 08:00:00 GMT</pubDate>
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     <title>IP Telephony, Network Services Company expands to Canada &#38; Announces IP Telephony Seminar</title>
     <link>http://www.prweb.com/releases/2007/09/prweb555691.htm</link><description>   <![CDATA[ <P>Leading IP telephony company opens Toronto office and announce first IP Telephony seminar (PRWeb Sep 24, 2007)</P>
                                <P>Read the full story at <a href="http://www.prweb.com/releases/2007/09/prweb555691.htm">http://www.prweb.com/releases/2007/09/prweb555691.htm</a></P>]]>
                </description><pubDate>Mon, 24 Sep 2007 07:00:00 GMT</pubDate>
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     <title>Call Center Consulting Firm Launches Atlanta Office</title>
     <link>http://www.prweb.com/releases/2007/08/prweb546232.htm</link><description>   <![CDATA[ <P>Contact Center consulting firm opens Atlanta office to better serve clients and to grow the business. (PRWeb Aug 12, 2007)</P>
                                <P>Read the full story at <a href="http://www.prweb.com/releases/2007/08/prweb546232.htm">http://www.prweb.com/releases/2007/08/prweb546232.htm</a></P>]]>
                </description><pubDate>Sun, 12 Aug 2007 07:00:00 GMT</pubDate>
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     <title>Consulting Firm Launches B2B Tele-Sales Contact Center Service Provider</title>
     <link>http://www.prweb.com/releases/2007/03/prweb507954.htm</link><description>   <![CDATA[ <P>Leading Contact Center consulting firm launches B2B TeleSales outsource service provider. Veteran outsourcing operator and consultant Colin Taylor returns to outsouce call and contact center industry after three-year absence. (PRWeb Mar 1, 2007)</P>
                                <P>Read the full story at <a href="http://www.prweb.com/releases/2007/03/prweb507954.htm">http://www.prweb.com/releases/2007/03/prweb507954.htm</a></P>]]>
                </description><pubDate>Thu, 01 Mar 2007 08:00:00 GMT</pubDate>
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     <title>The Taylor Reach Group, Inc. Secures Management Services Agreement</title>
     <link>http://www.prweb.com/releases/2007/01/prweb500153.htm</link><description>   <![CDATA[ <P>The Taylor Reach Group, Inc. (TRG) announced today that it has secured a Management Services agreement with Toronto based Telepoll Canada Inc. (Telepoll), a privately owned Canadian Company. (PRWeb Jan 29, 2007)</P>
                                <P>Read the full story at <a href="http://www.prweb.com/releases/2007/01/prweb500153.htm">http://www.prweb.com/releases/2007/01/prweb500153.htm</a></P>]]>
                </description><pubDate>Mon, 29 Jan 2007 08:00:00 GMT</pubDate>
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     <title>What is Call Center Service Quality?</title>
     <link>http://www.prweb.com/releases/2006/11/prweb481564.htm</link><description>   <![CDATA[ <P>All Call and Contact center professionals are invited to participate in a joint ICSA/ The Taylor Reach Group Inc. survey assessing the variances between internal and external measures of quality or customer satisfaction. (PRWeb Nov 21, 2006)</P>
                                <P>Read the full story at <a href="http://www.prweb.com/releases/2006/11/prweb481564.htm">http://www.prweb.com/releases/2006/11/prweb481564.htm</a></P>]]>
                </description><pubDate>Tue, 21 Nov 2006 08:00:00 GMT</pubDate>
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     <title>Call Center, Contact Center Research Study</title>
     <link>http://www.prweb.com/releases/2006/10/prweb464806.htm</link><description>   <![CDATA[ <P>Call center, contact center executives invited to participate  on Industry Executive Panel (PRWeb Oct 29, 2006)</P>
                                <P>Read the full story at <a href="http://www.prweb.com/releases/2006/10/prweb464806.htm">http://www.prweb.com/releases/2006/10/prweb464806.htm</a></P>]]>
                </description><pubDate>Sun, 29 Oct 2006 07:00:00 GMT</pubDate>
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     <title>TRG Publishes Delivering Operational Innovation to Your Contact Center - Volume 3</title>
     <link>http://www.prweb.com/releases/2006/10/prweb453656.htm</link><description>   <![CDATA[ <P>Gain &#039;battle tested&#039; contact center management, strategy and advice. (PRWeb Oct 22, 2006)</P>
                                <P>Read the full story at <a href="http://www.prweb.com/releases/2006/10/prweb453656.htm">http://www.prweb.com/releases/2006/10/prweb453656.htm</a></P>]]>
                </description><pubDate>Sun, 22 Oct 2006 07:00:00 GMT</pubDate>
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