SDI - Service Desk Institute - PRWeb Press Release Account Feed http://www.rsspad.com/rss2a/538464.xml SDI - Service Desk Institute - Press Releases en xml@emediawire.com xml@emediawire.com 30 SDI (Service Desk Institute) to Launch Globally Recognized Soft Skills Training & Certifications in USA http://www.prweb.com/releases/2008/04/prweb896674.htm SDI (Service Desk Institute), formally the European division of HDI, the leading global professional organization for the IT service & support industry, today launched its operations in the USA. SDI will provide training courses and site certifications aimed at helping the growing demand for professionals in the service desk area. Utilizing the ITIL framework and SDI's advanced training methodology support center personnel and managers will learn to demonstrate industry best practices. (PRWeb Apr 28, 2008)

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