GRAYTON COMPANY - PRWeb Press Release Account Feed http://www.rsspad.com/rss2a/57979.xml GRAYTON COMPANY - Press Releases en xml@emediawire.com xml@emediawire.com 30 COPC Introduces SmartScore(TM), Unique Transaction Monitoring and Calibration Process Management Services Driving Improved Performance and Customer Satisfaction http://www.prweb.com/releases/2005/01/prweb202954.htm Customer Operations Performance Center (COPC) announces the introduction of SmartScore(TM), a suite of services featuring a powerful web-based application tool, designed to ensure consistency among auditors, helping to provide objective measurement of people and process variations. Focusing on calibration and process level analysis, SmartScore(TM) suite of services increases data integrity and enables clients to yield a positive business return from transaction monitoring. (PRWeb Jan 31, 2005)

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]]> http://www.prweb.com/releases/2005/01/prweb202954.htm COPC Joins with ICMI to Provide A Comprehensive Training Program for “Implementing Six Sigma in Contact Centers” http://www.prweb.com/releases/2004/05/prweb123463.htm Customer Operations Performance Center, Inc. (COPC) is combining forces with Incoming Calls Management Institute (ICMI) to present an intensive five-day course designed to equip Customer Contact Centers to apply Six Sigma tools and methodologies. This disciplined approach uses data and statistical analysis to measure and improve an organization’s contact center performance by identifying defects in service-related processes. (PRWeb May 5, 2004)

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]]> http://www.prweb.com/releases/2004/05/prweb123463.htm Carlson Leisure Travel Services Scores Extraordinary ROI and Highest Customer Satisfaction as Re-certification to the COPC-2000® Standard is Completed http://www.prweb.com/releases/2004/05/prweb122533.htm Carlson Leisure Travel Services is among the top services providers for credit card companies, financial institutions, and fulfillment loyalty programs. Driven by the demand for highest quality customer service, Carlson Leisure Travel Services clearly demonstrated “World Class” distinction while implementing the re-certification process across multiple contact centers. (PRWeb May 3, 2004)

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]]> http://www.prweb.com/releases/2004/05/prweb122533.htm S&C's AVC Delivers Fast Reactive-Power Solution to Universal Studios Florida http://www.prweb.com/releases/2004/03/prweb113979.htm Universal Studios Florida® in Orlando was working on plans to open their newest ride in time for this summer’s busy tourist season. (PRWeb Mar 26, 2004)

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]]> http://www.prweb.com/releases/2004/03/prweb113979.htm S&C’s PureWave UPS™ System Protects Computers at U.S. Government Facility http://www.prweb.com/releases/2004/02/prweb103838.htm Power quality is imperative for a government installation at the Redstone Arsenal in Alabama. The existing standby generator set needs 15 seconds to start up . . . much too long for the facility’s computers to endure. (PRWeb Feb 11, 2004)

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]]> http://www.prweb.com/releases/2004/02/prweb103838.htm Trend Micro™ is the First Contact Center in Philippines to Achieve Certification to the COPC-2000® Standard http://www.prweb.com/releases/2004/01/prweb101389.htm Customer Operations Performance Center Inc. (COPC) announces the certification of TrendLabs Philippines Support Center to the COPC-2000® Standard. Trend Micro™ is the first anti-virus software vendor to receive this worldwide recognition. (PRWeb Jan 30, 2004)

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]]> http://www.prweb.com/releases/2004/01/prweb101389.htm SR.Teleperformance Engages COPC for Baseline Assessments of Contact Centers Across the Americas http://www.prweb.com/releases/2004/01/prweb101010.htm Customer Operations Performance Center Inc. (COPC) announces that SR.Teleperformance has engaged COPC with the aim of achieving COPC-2000® Certification of inbound contact centers in the USA, Mexico, and Argentina. (PRWeb Jan 28, 2004)

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]]> http://www.prweb.com/releases/2004/01/prweb101010.htm Roller Coaster Hurtles Power System into Voltage Troubles http://www.prweb.com/releases/2004/01/prweb100134.htm Roller coasters are known for an Up and Down ride experience - they're also known for Up and Down voltage fluctuations within a theme park, as well as on the utility feeder line. This application study outlines a Maryland theme park's solution to reactive power demands - two S& PureWave AVCs were installed for reactive power management of the varying loads. (PRWeb Jan 23, 2004)

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]]> http://www.prweb.com/releases/2004/01/prweb100134.htm S& Engineer is First Recipient of IEEE PES Custom Power Award http://www.prweb.com/releases/2004/01/prweb98803.htm S& Electric Company is proud to announce the IEEE PES Custom Power Award has been presented to Charles Edwards, Principal Engineer of the Orlando Power Quality Operations of S&C’s Power Quality Products Division. (PRWeb Jan 16, 2004)

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]]> http://www.prweb.com/releases/2004/01/prweb98803.htm Legend Company is First Contact Center in China to Achieve Certification to the COPC-2000® Standard http://www.prweb.com/releases/2003/12/prweb95424.htm Customer Operations Performance Center Inc. (COPC) announces the certification of Legend Company to the COPC-2000® Standard. Legend is the first contact center in China to earn certification to the COPC-2000® Standard, further establishing its leadership position in the global customer service arena. (PRWeb Dec 22, 2003)

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]]> http://www.prweb.com/releases/2003/12/prweb95424.htm S&C's PureWave UPS Provides “Critical” Power Protection to Missouri Hospital http://www.prweb.com/releases/2003/12/prweb93830.htm Surgeons at a central-Missouri hospital-concerned about frequent weather-related power outages-demanded a higher degree of power quality than possible from the facility’s existing backup generator. (PRWeb Dec 12, 2003)

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]]> http://www.prweb.com/releases/2003/12/prweb93830.htm Inwoo Tech CRM Service Center is First Korean Outsourced Call Center to Achieve Certification to COPC-2000® Standard http://www.prweb.com/releases/2003/12/prweb92596.htm Customer Operations Performance Center Inc. (COPC) announces the certification of Inwoo Tech Inc., the first professional call center outsourcing company in Korea to be certified to the COPC-2000® Standard. (PRWeb Dec 5, 2003)

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]]> http://www.prweb.com/releases/2003/12/prweb92596.htm S&C’s PureWave DVR Solves Not-So “Run of the Mill” Power Quality Problems http://www.prweb.com/releases/2003/11/prweb90730.htm The pulp and paper making process requires the continuous operation of critical machines. Distruptions in power (i.e. voltage sags) can have serious adverse affects to any continuous process, not just paper making. Engineers and plant operators face a daily challenge: ensuring consistent power quality to their processes. (PRWeb Nov 24, 2003)

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]]> http://www.prweb.com/releases/2003/11/prweb90730.htm S&C's PureWave UPS System Manages Power Quality in College Computer Room http://www.prweb.com/releases/2003/11/prweb87958.htm Georgia College & State University, Milledgeville, GA, has selected S& Electric Company's PureWave UPS™ System to maintain consistent power quality to the computer room supporting their information technology activities. (PRWeb Nov 7, 2003)

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]]> http://www.prweb.com/releases/2003/11/prweb87958.htm COPC Inc. Appoints Faye Perchard Managing Director for Australia http://www.prweb.com/releases/2003/11/prweb87605.htm Amherst, NY – Customer Operations Performance Center Inc. (COPC) announces the addition of Faye Perchard as the Managing Director of COPC Operations in Sydney, Australia. She will be responsible for all COPC activities in Australia and New Zealand. (PRWeb Nov 5, 2003)

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]]> http://www.prweb.com/releases/2003/11/prweb87605.htm CTI Movil Certified to COPC-2000® Standard First Multiple Service Entity in the World to Achieve Certified Status http://www.prweb.com/releases/2003/10/prweb86813.htm Amherst, NY – Customer Operations Performance Center Inc. (COPC) announces the certification of CTI Movil’s “Direccion de Servicios al Cliente de CTI”, a group comprised of Customer Contact Center Services, Collections and Customer Service Walk-Ins. (PRWeb Oct 30, 2003)

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]]> http://www.prweb.com/releases/2003/10/prweb86813.htm Thanks to S&C's PureWave UPS, August Blackout Has Little Impact on Semiconductor Production http://www.prweb.com/releases/2003/10/prweb86349.htm During the August 2003 U.S. blackout, power voltage disturbances hit Emcore Corporation, in New Jersey. Due to careful planning, their semiconductor production was unaffected because Emcore's process was protected by an S& PureWave UPS System. (PRWeb Oct 27, 2003)

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]]> http://www.prweb.com/releases/2003/10/prweb86349.htm With S&C's PureWave DVR, Voltage Sags are no Problem…Even During a Hurricane! http://www.prweb.com/releases/2003/10/prweb83087.htm A major U.S. manufacturer of DRAM computer chips was hit by Hurricane Isabel in Virginia. Because an S& PureWave DVR was installed at the facility, the manufacturer's fabrication equipment was unaffected by the storm. (PRWeb Oct 6, 2003)

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]]> http://www.prweb.com/releases/2003/10/prweb83087.htm S&C's PureWave AVC Approved by Arizona Utility to Eliminate Voltage Flicker Problems for Metal Recycler. http://www.prweb.com/releases/2003/09/prweb81643.htm A metal recycler in Phoenix, AZ, is installing an S& Electric Company PureWave AVC™ Adaptive VAR Compensator to eliminate voltage flicker resulting from the very large current surges caused by their car shredding operation. (PRWeb Sep 26, 2003)

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]]> http://www.prweb.com/releases/2003/09/prweb81643.htm Featured on CNN's Lou Dobbs Tonight 9/23/03 - COPC and Offshore Contact Centers http://www.prweb.com/releases/2003/09/prweb81489.htm Customer Operations Performance Center Inc. (COPC) is proud to announce that Peter Bloom, President of COPC, appeared in a segment of CNN's "Lou Dobbs Tonight" called "Exporting America" on September 23, 2003. (PRWeb Sep 25, 2003)

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]]> http://www.prweb.com/releases/2003/09/prweb81489.htm Major Semiconductor Wafer Manufacturer Protected from Power Disturbances http://www.prweb.com/releases/2003/09/prweb80874.htm Manufacturing semiconductor wafers is an extremely delicate process, blending microelectronics with chemical and mechanical systems that require tolerances measured in microns. A single batch can take 30 to 50 days to complete. But a power disturbance of just a few milliseconds can ruin them . . . (PRWeb Sep 22, 2003)

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]]> http://www.prweb.com/releases/2003/09/prweb80874.htm Two NEC Fielding Contact Centers in Japan Obtain Certification to COPC-2000® Standard in Record Time http://www.prweb.com/releases/2003/09/prweb79857.htm Amherst, NY – As the first field service organization to implement the COPC-2000® certification process, NEC Fielding, the field service subsidiary of NEC Corporation, has demonstrated its commitment to consistent and exceptional customer service. (PRWeb Sep 13, 2003)

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]]> http://www.prweb.com/releases/2003/09/prweb79857.htm Steel Fabricator Reduces Voltage Sags with S& PureWave AVC http://www.prweb.com/releases/2003/08/prweb75253.htm Continuous process industries cannot afford downtime – no matter what the end product is, production delays cost money. One brief voltage sag can cost millions of dollars in downtime, lost productivity, and damaged or scrapped product. (PRWeb Aug 7, 2003)

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]]> http://www.prweb.com/releases/2003/08/prweb75253.htm Chemical Manufacturer Improves Power Quality with S&C's PureWave UPS System http://www.prweb.com/releases/2003/07/prweb73124.htm A major ethylene manufacturer eliminated costly production disruptions due to power outages. Through an outdoor installtion, two S& PureWave UPS systems provide consistent power quality to the production process. (PRWeb Jul 22, 2003)

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]]> http://www.prweb.com/releases/2003/07/prweb73124.htm S& PureWave DSTATCOM Solves Voltage Flicker Problem for Mining Operation http://www.prweb.com/releases/2003/06/prweb70590.htm Power quality problems continually arise in various industrial applications. An S& PureWave DSTATCOM Distribution Static Compensator improved power quality for a mining operation, as well as helped to increase the capacity of the local utility's distribution feeder line, providing consistent power to all customers on the feeder line. (PRWeb Jun 27, 2003)

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]]> http://www.prweb.com/releases/2003/06/prweb70590.htm Outokumpu Expands Alloy Offering for Connector Strip in Europe http://www.prweb.com/releases/2003/02/prweb57527.htm Announcement of a licensing arrangement between The Connectors Business Line of Outokumpu Copper Products (OCP) and ILNOR S.p.A. in Venice, Italy, to produce the highest quality strip for the connector industry under the OCP label. (PRWeb Feb 15, 2003)

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