TRACEY PARADISO - PRWeb Press Release Account Feed http://www.rsspad.com/rss2a/80731.xml TRACEY PARADISO - Press Releases en xml@emediawire.com xml@emediawire.com 30 "Vital Friends" in the Virtual Workplace Increase Workplace Engagement, Productivity, Employee Satisfaction and Everyone's Success http://www.prweb.com/releases/2007/06/prweb535608.htm In 2006, Gallup Organization researcher Tom Rath published, "Vital Friends: The People You Can't Afford to Live Without" a book that explores the positive difference it makes in people's professional lives to have "best friends" at work. Positive Workplace experts Jocelyn S. Davis and Amanda C.E. Levy have discovered that his findings contribute to virtual groups as well, and believe they have enormous application in a competitive global economy. (PRWeb Jun 26, 2007)

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]]> http://www.prweb.com/releases/2007/06/prweb535608.htm Want to Motivate Employees? Expert Gives 3 Tips for Uncovering What Really Turns Them on http://www.prweb.com/releases/2007/06/prweb530947.htm According to workplace happiness and customer care expert JoAnna Brandi, one of the top challenges in any business is helping frontline employees to get and stay motivated as they build customer relationships, customer satisfaction and customer loyalty. She offers managers three tips for successfully dealing with this common pain point in business by creating an environment where employees are inspired to be and do their best. (PRWeb Jun 6, 2007)

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]]> http://www.prweb.com/releases/2007/06/prweb530947.htm Customer Care Management Certification Course Offered in Atlanta, March 19-20 http://www.prweb.com/releases/2007/02/prweb506640.htm The Customer Care Institute's upcoming Customer Care Management Certification Course is for managers and business leaders who want to learn what's happening on the cutting edge of the customer service industry, who want their customer care questions answered personally by experts in the field, and who would appreciate the opportunity to network in a relaxed, friendly environment. (PRWeb Feb 22, 2007)

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]]> http://www.prweb.com/releases/2007/02/prweb506640.htm Happiness in Business: 5 Easy Tips for Leaders to Create a More Positive Workplace http://www.prweb.com/releases/2007/01/prweb500498.htm Are you happy yet? Is the team happy? Are employees showing up for work and participating with enthusiasm? Are they high performing and productive -- or costing the company thousands in health care and turnover costs? And how about customers -- are they happy? Are they rewarding you with loyalty and referrals? Despite a growing body of evidence, most businesses are ignoring the positive impact of happiness in business. Authentic happiness expert JoAnna Brandi says, "It's time business leaders wake up to the new realities of the 21st century work world," and offers five easy ways to make the workplace a happier one. (PRWeb Jan 29, 2007)

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]]> http://www.prweb.com/releases/2007/01/prweb500498.htm Customer Care Certification 2007 Course Dates Announced http://www.prweb.com/releases/2007/01/prweb497624.htm The Customer Care Institute is offering Customer Care Management Certification courses throughout the year for businesses committed to creating a customer-focused, profit-driven culture. Read on for 2007 dates and locations in major cities throughout the U.S. (PRWeb Jan 17, 2007)

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]]> http://www.prweb.com/releases/2007/01/prweb497624.htm New Product Aims at Keeping Frontline Employees Motivated http://www.prweb.com/releases/2006/12/prweb491738.htm According to customer loyalty expert JoAnna Brandi, one of the top challenges in any business is helping frontline employees get and stay motivated as they build customer relationships, customer satisfaction and customer loyalty. Brandi's new product, "Monday Morning Motivation: Positive Self-Talk for the Customer Service Pro," is designed to deliver motivation, encouragement and support for those on the frontlines in any industry. She helps reps and managers maintain a positive focus on customers and an attitude of enthusiasm -- both of which are essential in a customer experience economy. (PRWeb Dec 18, 2006)

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]]> http://www.prweb.com/releases/2006/12/prweb491738.htm Customer Care Institute Offers Customer Care Management Certification Course http://www.prweb.com/releases/2006/12/prweb489820.htm Most people in business are well aware that exceptional customer care can pump up profits. What they don't always know is what the latest customer care strategies are -- or how to successfully apply them to their businesses. The Customer Care Institute's Annual Forum is an event for managers and business leaders who are ready to learn what's happening on the cutting edge of the customer service industry, who would benefit from having their customer experience questions answered personally by experts in the field, and who would jump at the chance to participate in a unique benchmarking opportunity and to network with others in a relaxed, friendly environment. (PRWeb Dec 13, 2006)

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]]> http://www.prweb.com/releases/2006/12/prweb489820.htm Avoid the Top 5 Retail Marketing Mistakes and Get Serious About Success with Help from Expert's New Website http://www.prweb.com/releases/2006/10/prweb447856.htm Having difficulty creating the right marketing strategy for your retail or service business? Having trouble finding the time to market your business and make the most of customer relationships? Marketing expert Allan Katz addresses these common challenges and more on his all-new web site, LoyaltyCoach.com, where he shares his expertise with “business owners who are serious about success.” (PRWeb Oct 10, 2006)

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]]> http://www.prweb.com/releases/2006/10/prweb447856.htm Is Workplace Happiness a Business Decision? Authentic Happiness Coach Says These 8 Tips Will Increase “Business Resilience” http://www.prweb.com/releases/2006/04/prweb373781.htm Want a more positive workplace where you and your co-workers feel happy and motivated? Want to make customers happier so that their loyalty – and your profits – grow? Want to work more efficiently and effectively and improve your health? Authentic Happiness Coach and customer care expert JoAnna Brandi shared tips for transforming these wants into “haves” recently at the Customer Care Institute Annual Forum in Atlanta, Georgia. Her overall message: Happiness creates resilient employees who, in turn, create resilient, thriving companies. (PRWeb Apr 19, 2006)

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]]> http://www.prweb.com/releases/2006/04/prweb373781.htm Customer Care Expert Shares “The 7 ‘Sweet Somethings’ That Mean Everything to Customers:” Simple Ways to Make Every Day Valentine’s Day For Customers http://www.prweb.com/releases/2006/02/prweb342605.htm Want to give your customers “valentines” every day to increase their customer loyalty, customer satisfaction and referrals? Customer care expert JoAnna Brandi says a good place to start is by improving your communications with customers to ensure that you’ll make a positive, memorable impact on them. (PRWeb Feb 7, 2006)

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]]> http://www.prweb.com/releases/2006/02/prweb342605.htm Hip, Original Holiday Tunes Bring Joy -- and Raise Awareness About Hospice Services http://www.prweb.com/releases/2005/11/prweb313105.htm It's tough to educate people about advanced directives - documents outlining one's treatment wishes in case an illness affects the decision-making process. Yet, given the facts it's common sense: Only 10% of us will die suddenly; the other 90% will be aware of when the final phase of life begins. Despite those numbers, less than 25% of Americans have formalized plans for those situations. Hospices are an excellent resource to guide patients and families through advance care planning and decision-making before a crisis occurs. To raise awareness about this vital service, New Jersey-based Saint Barnabas Hospice and Palliative Care Center is selling a double CD-set of hip, original holiday songs with the hopes of raising awareness of what hospice is, and to raise funds for their non-profit center. While the music is fun, information about hospice appears in the liner notes. (PRWeb Nov 28, 2005)

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]]> http://www.prweb.com/releases/2005/11/prweb313105.htm Happiness Coach Says Being Grateful All Year – Not Just on Thanksgiving – Can Make a Difference to Health and Business http://www.prweb.com/releases/2005/11/prweb309835.htm The holidays can be a time of both joy and stress. Authentic Happiness Coach JoAnna Brandi encourages business leaders to create a regular “practice” of creating feelings of joy that reduce stress – both for their overall well-being, and for the increased success of their businesses. (PRWeb Nov 14, 2005)

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]]> http://www.prweb.com/releases/2005/11/prweb309835.htm Got Kids? Expand Their Imaginations with Arts-n-Kids Club Memberships http://www.prweb.com/releases/2005/10/prweb292258.htm The newly launched Arts-n-Kids Club website gives parents an easy, affordable way to give children the delight of receiving ongoing mail, and the opportunity to expand their creativity with age-appropriate, hands-on projects. (PRWeb Oct 4, 2005)

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]]> http://www.prweb.com/releases/2005/10/prweb292258.htm As Fall Business Picks Up, Use Customer Care Expert’s Tips to Stay in Control http://www.prweb.com/releases/2005/09/prweb281928.htm Autumn is almost officially here, and in most industries as the leaves fall business picks up. JoAnna Brandi, publisher of the Customer Care Coach®, says this is the perfect time to get a grip on what Stephen R. Covey refers to as your "Q2" list – things that are "important, but not urgent" – so that you’ll be well prepared to stay on top of those items while taking on the fast-paced challenges fall brings, enabling you to keep improving your customer care. (PRWeb Sep 8, 2005)

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]]> http://www.prweb.com/releases/2005/09/prweb281928.htm Competitive Edge Getting Dull? “Sharpen it with Creativity!” says Customer Care Expert http://www.prweb.com/releases/2005/08/prweb271090.htm In a global, experience-based economy, service innovation is more important than ever, says customer care expert JoAnna Brandi. She explains how to build and sustain a competitive edge by creating an organizational culture where everyone's invited to be creative about service. (PRWeb Aug 11, 2005)

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]]> http://www.prweb.com/releases/2005/08/prweb271090.htm Vermont Shortbread Company Wins Marketing Makeover http://www.prweb.com/releases/2005/08/prweb271113.htm Small business owner and entrepreneur Ann Zuccardy is transforming her Vermont-based business, Vermont Shortbread Company, after winning a 'marketing makeover' in a national contest run by nationally acclaimed author and coach, Suzanne Falter-Barns. Zuccardy is 'paying it forward' by sharing what she learns during the makeover with other entrepreneurs and small businesses through postings on her blog. (PRWeb Aug 11, 2005)

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]]> http://www.prweb.com/releases/2005/08/prweb271113.htm Customer Care Expert JoAnna Brandi Adds 'Happiness' to Her Employee Engagement and Customer Loyalty Building Strategies http://www.prweb.com/releases/2005/07/prweb256716.htm Customer Care expert JoAnna Brandi is one of only 1000 students trained by the "Father of Positive Psychology," Martin Seligman, Ph.D., in the "science of happiness." The goal is for the students to apply and teach what they learned with Dr. Seligman in their own professional fields. Brandi intends to use her new skills in helping companies increase their success with employee engagement and customer loyalty efforts. (PRWeb Jul 1, 2005)

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]]> http://www.prweb.com/releases/2005/07/prweb256716.htm Power up Performance: Nine Ways to Keep Employees Engaged http://www.prweb.com/releases/2005/03/prweb223483.htm Are your employees engaged in their work, or are they estranged from your company’s mission and their role in making it happen? Mounting evidence suggests that the more engaged employees are in what they do, the better their performance and the higher the rewards for everyone. The key is to have managers who are skilled at creating employee engagement. Customer Care Coach® publisher JoAnna Brandi explains why this is important, and shares tips for giving employees what they need so that they’re willing to be and do their best. (PRWeb Mar 31, 2005)

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]]> http://www.prweb.com/releases/2005/03/prweb223483.htm What's Love got to do with Business & Profitability - Customer Care Expert says, "Everything" - Take 3 Steps Toward Understanding Why Emotions Belong In the Workplace http://www.prweb.com/releases/2005/01/prweb200039.htm What’s love got to do with business? According to JoAnna Brandi, publisher of the Customer Care Coach®, it has everything to do with keeping employees engaged & empowered, customers happy and loyal, and the bottom line growing strong. She offers three easy steps to help you make the connection between 'feel great' customer experiences and the kind of customer loyalty that generates profits. (PRWeb Jan 25, 2005)

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]]> http://www.prweb.com/releases/2005/01/prweb200039.htm Make This “The Year of the Customer:” 8 Ways Customer Loyalty Pays http://www.prweb.com/releases/2005/01/prweb196306.htm Who says customer loyalty is dead? Certainly not thriving companies like Dell, Google, Southwest Airlines, Enterprise Rent-A-Car and Chick-fil-A. Customer Care Leadership expert JoAnna Brandi sheds light on why customer loyalty – which has its roots in consistently outstanding customer experiences – is the cornerstone of a sound business strategy. (PRWeb Jan 12, 2005)

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]]> http://www.prweb.com/releases/2005/01/prweb196306.htm Thanksgiving Dinner as a Customer Care Model? You Bet! http://www.prweb.com/releases/2004/11/prweb178224.htm What does Thanksgiving dinner have to do with customer care? According to nationally renowned customer care expert JoAnna Brandi, there are three aspects of holiday meal planning that apply to an organization’s customer care efforts. When consistently done well, she says they can help build and fortify the kinds of loyal customer relationships that create profits. (PRWeb Nov 14, 2004)

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]]> http://www.prweb.com/releases/2004/11/prweb178224.htm Its Almost September Time for Managers to Make the Most of Teachable Moments http://www.prweb.com/releases/2004/08/prweb151441.htm Managers don’t have to take employees away from their desks for days at a time to train them in customer service. According to JoAnna Brandi, the Customer Care Coach, one of the most effective ways to create a profitable, customer-focused culture is to make the most of everyday, on-the-spot learning opportunities. Here are six quick tips for putting Teachable Moments into action. (PRWeb Aug 24, 2004)

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]]> http://www.prweb.com/releases/2004/08/prweb151441.htm Want Customer Loyalty? Get Clear on Your Corporate Values First http://www.prweb.com/releases/2004/08/prweb145198.htm Many organizations make the mistake of launching customer loyalty programs and CRM systems before they identify their values. Customer Care Coach JoAnna Brandi explains the benefits of knowing and living organizational values first – and gives tips for beginning the process of identifying and implementing them in corporate culture. (PRWeb Aug 3, 2004)

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]]> http://www.prweb.com/releases/2004/08/prweb145198.htm Renovations, Relationships & Women - Tips for Contractors to Keep Everyone Happy http://www.prweb.com/releases/2004/05/prweb122687.htm The secret to maintaining positive customer relationships during home renovations is out! Read on to learn what your business looks like through your customers' eyes, along with some easy tips for keeping everyone happy. (PRWeb May 1, 2004)

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]]> http://www.prweb.com/releases/2004/05/prweb122687.htm Practice Makes Perfect? Perhaps. Practice Makes Profit? You bet! http://www.prweb.com/releases/2004/03/prweb113591.htm Think you can take shortcuts to improve the customer service at your organization? According to service experts JoAnna Brandi, the Customer Care Coach, and Pete Winemiller, Senior Director of Guest Relations and Premium Seating Services for the Seattle NBA’s SuperSonics & WNBA’s Seattle Storm, service excellence can only be achieved and maintained through ongoing practice. (PRWeb Mar 25, 2004)

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]]> http://www.prweb.com/releases/2004/03/prweb113591.htm Int’l Study Hints at Reasons Behind Poor Customer Service http://www.prweb.com/releases/2004/02/prweb103920.htm An international study of the 'Unwritten Ground Rules' of corporate cultures reveals possible causes of and contributors to poor customer service. (PRWeb Feb 11, 2004)

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]]> http://www.prweb.com/releases/2004/02/prweb103920.htm Make Every Day Valentine's Day for Customers & Staff http://www.prweb.com/releases/2004/02/prweb103149.htm What's love got to do with business? According to the Customer Care Coach, it has everything to do with building strong customer & employee relationships and ultimately, creating profits. Here's how to make every day Valentine's Day at your organization. (PRWeb Feb 7, 2004)

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